You can purchase directly from our online shop by adding products to your cart and completing the checkout process with your preferred payment method.

Once the order is complete, you will receive a confirmation email.

For home delivery in Italy:

• up to €69.99 the cost is €6.00
  
• from €70.00 upwards, shipping is free
  

For the GLS collection point:

• up to €69.99 the cost is €4.99
  
• from €70.00 upwards, shipping is free
  

For international shipments, the cost is calculated automatically in the cart before payment, based on the destination country, address, and package weight.

Average order fulfillment times are 1-2 business days.

Fulfillment refers to the time interval from the completion of the order until the package is handed over to the courier.

On normal business days, orders placed by 10:00 AM with payment already confirmed are generally shipped on the same day.

In the case of payments that require crediting times, such as a bank transfer, the order will be fulfilled after payment confirmation.

For national shipments, delivery generally takes place within 1-3 working days from the fulfillment date. For islands and some areas, delivery may take 2-4 working days.

In any case, the terms indicated in the General Conditions of Sale and in the order confirmation shall prevail.

When the package is handed over to the courier, you will receive an email with the tracking number, so you can track the shipment.

We recommend checking your spam or promotions folder as well, in case the email is not visible in your inbox.

Yes. Delivery to a GLS pickup point is also available.

You can choose the pickup point immediately after completing the payment. For this reason, we recommend that you do not close the page after placing the order: you will have about 10 minutes to select an available pickup point.

If the order has not yet been prepared or handed over to the courier, we will do our best to help you. If you notice an error, we recommend that you contact us as soon as possible.
For more immediate communication, we recommend writing to us on WhatsApp at +39 3339720757

The website states that several payment methods are accepted, including Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, Visa, and American Express, as well as Bank Transfer.

No, you do not need to create an account to complete an order. However, having an account can be useful for more easily managing your future purchases and for accumulating loyalty points that you can exchange for discounts on your purchases.

Yes, Klarna is among the payment methods available on the website.
You can choose between immediate payment, payment in 3 or more installments depending on your payment profile, or payment in 30 days.

Yes, payment by bank transfer is included in the General Terms and Conditions of Sale. In this case, the order will be processed after confirmation of payment receipt. The payment conditions and operational terms are governed by the legal page of the website.

Yes, the website has a dedicated page for the Loyalty Program.

Natural chews are dried snacks designed to satisfy a dog's need to chew. They can differ in protein, texture, hardness, size, and duration.

Animal Instinct has a collection dedicated to natural chews for dogs of all sizes.

Chewing can help provide a satisfying activity, promote occupation, and contribute to mechanical tooth cleaning during chewing.

There is no single chew that is suitable for all dogs. The choice depends on:

• dog's age
• size
• chewing experience
• chewing intensity
• goal, e.g., quick snack or longer activity

It depends on the type of product, the dog's overall diet, and its habits. In general, the most suitable product for the individual dog should always be chosen and offered with common sense and supervision.

Chewing can contribute to mechanical teeth cleaning, but it does not replace any oral hygiene routines or specific veterinary instructions.

Yes, but they must be carefully chosen based on the puppy's age, dentition, and experience.

The website already features a collection dedicated to For Puppies and an article dedicated to chew toys for puppies and dogs with no chewing experience.

If the dog is new to this, it's best to start with products that are easier to manage, with less demanding textures and formats suitable for its size.

Size is important, but it's not the only criterion.

A small dog needs proportional and manageable formats, while a medium-to-large dog can handle larger products, if they have the right experience.

For more experienced dogs, it is advisable to choose more substantial and durable products, always based on the size, dexterity, and chewing style of the individual dog.

If you are undecided, you can contact us on WhatsApp at +39 3339720757 or by email at info@animalinstinct.shop, indicating the dog's age, size, breed, and your experience with chew toys. This will make it easier for you to make a choice.

We recommend storing them in a cool, dry place, away from sources of humidity or heat. After opening, always seal the package tightly.

A detailed article on the correct storage of chew toys is already available on the website's blog.

Because they are natural products. It is normal for them to present slight differences in shape, color, weight, or size.

There is no one-size-fits-all duration. It depends on the product, the dog's size, its experience, and its chewing style.

Yes, supervision is always recommended, especially when the dog is trying a new product or has little experience.

We recommend that you always check the package upon delivery. In the event of visible anomalies in the packaging, it is advisable to accept it with a specific reservation.

For missing products, damaged packages or other anomalies, please refer to the terms indicated in the General Terms and Conditions of Sale and contact us by attaching clear photographs of the package, the label and the content received.

Any information, support, request or complaint can be forwarded to Customer Service:

• via email at info@animalinstinct.shop
• via WhatsApp at +39 3339720757

For any information, support, request or complaint, please contact our Customer Service:

• via email at info@animalinstinct.shop
• via WhatsApp at +39 333 972 0757
• using the contact form on the website.

You can consult the Animal Instinct Blog, which already features articles on topics such as puppies and chew toy preservation, among others.